EZTipr
    Guest Feedback · Add-on

    Capture feedback at the tipping moment.

    Guests already have their phone out — that's the moment to ask. A simple star rating and optional comment, attached to the employee being tipped. Per-staff CSAT, alerts on lows, no extra app to download.

    EZTipr Guest Feedback collects star ratings and optional comments immediately after a tip, attaches them to the specific employee, and surfaces per-staff CSAT trends plus alerts when ratings drop.

    Who it's for
    Operators who want CSAT data tied to specific employees, not vague venue-level surveys.
    What it does
    Inline 5-star rating + comment prompt after each tip, per-employee CSAT dashboards, low-rating alerts, and exportable feedback history.
    Pricing
    $39/month add-on. Included on Scale and Enterprise plans.
    Time to value
    First feedback captured within hours of enabling.
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    Trusted across
    • Restaurants
    • Hotels & Resorts
    • Salons & Spas
    • Valet Operators
    • Healthcare Staff
    • Food Trucks
    • Bars & Lounges
    • Country Clubs
    Per-employee CSAT

    Vague venue-level surveys are dead.

    Tie every rating to the specific employee being tipped. Recognize the best, coach the rest, and catch issues the day they happen — not at next quarter's review.

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    eztipr.com/org — Guest Feedback
    CSAT dashboard ordering screen
    CSAT dashboard
    What's included

    Everything an operator needs

    Inline star rating

    Right after a tip, guests see a 5-star prompt. Optional, fast, and frictionless.

    Optional comments

    Guests can leave a short comment — captured against the specific employee they tipped.

    Per-employee CSAT

    Every staff member gets a rolling CSAT score so you can coach with data, not gut feel.

    Trend lines

    See CSAT trends per employee, per location, and across the whole org over time.

    Low-rating alerts

    Get notified instantly when an employee receives a 1- or 2-star rating with comment.

    Private to the org

    Feedback is visible to org admins and the rated employee. Never public, never indexed.

    Before & after

    What changes for your business

    Without EZTipr
    • Email surveys with 5% response rates and stale data
    • Venue-level reviews you can't attribute to a person
    • No real-time alerts when service slips
    • Coaching based on vibes, not data
    With EZTipr
    • Inline prompt at the moment of highest engagement
    • Per-employee CSAT tied to who actually served them
    • Real-time low-rating alerts with comment context
    • Coaching and recognition backed by actual ratings
    How it works

    Up and running in a day

    No POS integration, no procurement cycle. Your team is live the day you sign up.

    1. 1Enable the Guest Feedback add-on from your org billing tab.
    2. 2Guests tipping any employee see a 5-star prompt + comment box after payment.
    3. 3Per-employee CSAT dashboards update in real time; admins get alerts on lows.
    4. 4Export feedback for performance reviews or share recognition with top staff.
    FAQ

    Guest Feedback questions

    No. The star prompt is optional and dismissable. Most guests rate; a smaller share comment.
    Better together

    Pair with the rest of the suite

    Pairs well with
    Org Analytics
    Stack CSAT alongside tip volume for full performance picture.
    Read more
    Pairs well with
    AI Assistant
    Ask the AI 'which staff need coaching this week?' grounded in CSAT.
    Read more
    Pairs well with
    Team Management
    Manage the roster the feedback attaches to.
    Read more

    Coach with data, not guesses.

    Per-employee CSAT at the tipping moment — $39/month or free on Scale.

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